Shipping policy

 

 We at House of Aulelei aim to deliver all your orders within the most timely and efficient manner.

ALL orders will not be shipped till after 48 HOURS of purchase. This will leave time to fix any Shipping Address/Email Address and Sizing Details
UNLESS Paid Priority will be shipped same/next business day 


WE SHIP AUSTRALIA WIDE & INTERNATIONALLY 

 

AUSTRALIA: 
  • Express shipping takes 1-3 business days once it's sent Cost: $15AUD Parcels over 5kgs $30AUD
  • PRIORITY Shipping takes 1-2 Business days once posted
  • Standard shipping takes 2-4 business days once it's sent. Cost: $10AUD

 

PLEASE NOTE: We have no control over the courier and how efficient their deliveries will be. Once your package has left House of Aulelei it is completely out of our control and no longer our responsibility. There may be delays due to limited flights & COVID-19 impact. If you have any issues, please contact our courier: Australia Post via this PH: 13 76 78 or via email. You can also contact your local post office and follow up with your tracking number.

 

If you need further details, (e.g. tracking number / link) please contact us via email at houseofaulelei@gmail.com or give us a call at 0410896698



NEW ZEALAND: 

  • Express shipping takes 3-7 business days once it's sent. Cost: $30AUD Parcels over 5kgs $50AUD
  • Standard shipping takes 14-18 business days once it's sent. Cost: $20AUD Parcels over 5kgs $35AUD

 

UNITED STATES:

  • Express shipping takes 3-10 business days once it's sent. Cost: $35AUD Parcels over 5kgs $55AUD
  • Standard Shipping takes 14-18 business days once its sent. Cost: $25AUD Parcels over 5kgs $40AUD

 

ANYWHERE ELSE: 

- Standard shipping takes 10-15 business days once it's sent. Please confirm with Australia post via this link to confirm accurately an estimated delivery time. if you need further confirmation of delivery time. Cost: $35AUD Parcels over 5kgs $55AUD


PLEASE NOTE that these timeframes are AFTER The package has been SENT and you’ve received a Tracking Number NOT when you have placed the order 

ALL ORDERS ARE PACKED ON MONDAYS/WEDNESDAYS/FRIDAYS (Unless Priority) 

For same day shipment please order before 11AM AEST on these selected days