• Express shipping takes 1-3 business days once it's sent Cost: $15AUD Parcels over 5kgs $30AUD
• PRIORITY Shipping takes 1-2 Business days once posted
• Standard shipping takes 2-4 business days once it's sent. Cost: $10AUD

PLEASE NOTE: We have no control over the courier and how efficient their deliveries will be. Once your package has left House of Aulelei it is completely out of our control and no longer our responsibility. There may be delays due to limited flights & COVID-19 impact. If you have any issues, please contact our courier: Australia Post via this PH: 13 76 78 or via email. You can also contact your local post office and follow up with your tracking number.

If you need further details, (e.g. tracking number / link)

please contact us via email at houseofaulelei@gmail.com or send us a text message at 0486020808 

NEW ZEALAND: 

• Express shipping takes 3-7 business days once it's sent. Cost: $30AUD Parcels over 5kgs $50AUD
• Standard shipping takes 14-18 business days once it's sent. Cost: $20AUD Parcels over 5kgs $35AUD

UNITED STATES:

Temporary Pause on USA Shipping

Important Notice to Our Valued USA Customers

At House of Aulelei, our priority has always been ensuring every order reaches you safely, securely, and without unnecessary complications.

Due to the ongoing changes to United States import tariff regulations, customs requirements, and international shipping processes, we have made the difficult decision to temporarily pause all shipments to the United States until further notice.

This decision has been made solely to protect our customers from:

• Unexpected import duties, tariffs, or customs charges.
• Extended customs delays.
• Parcels being held, returned, or refused by customs.
• Uncertainty surrounding current international shipping regulations.

These recent changes continue to evolve, and as a small business, we believe it is in the best interest of our customers to pause USA orders until we can guarantee a smoother and more reliable shipping experience. Recent changes to U.S. import rules and tariff requirements have created additional compliance obligations and increased uncertainty for international shipments. (⁠DFAT)

Existing USA Orders

If you have already placed an order before this announcement:

• Your order remains important to us.
• Our team will contact you directly if your shipment is affected.
• We will continue to provide updates and work with you to determine the safest and most suitable solution.

Our Commitment

We understand how disappointing this news may be, especially to our incredible House of Aulelei community throughout the United States. Your support has meant the world to our small family business, and this is not a decision we have taken lightly.

We are actively monitoring the situation and working towards a long-term shipping solution that allows us to continue delivering to our USA customers safely and confidently.

As soon as reliable and consistent shipping options become available, we will reopen shipping to the United States and make an announcement across our website and social media channels.